By James S. Pepitone

A book in the Improving Human Performance Series, edited by Jack Phillips, Ph.D.

© 2000 by Butterworth-Heinemann Ltd., London, UK ISBN 0-87719-352-5 / $37.95

Improve the performance, productivity and work satisfaction of your knowledge and service workers. This book will raise the expertise level of managers and organization-support practitioners with its science-based knowledge and valuable insights. It takes a fresh look at the challenge to improve the results created by these workers—people whose success is based on their ability to fully apply themselves and their discretion on the job. Knowledge and service workers now equal 80% of the workforce, and they don’t respond to management’s traditional methods, which were originally developed for factory labor.

New work roles require new managerial skills and methods. This book will guide managers and performance-improvement specialists to a new understanding of how to improve operational performance. It shows how internal specialists can design and construct work situations that enhance profits. The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance—and without huge capital expenditures, high-profile programs and major upheavals.

Learn how to diagnose and deal more effectively with persistent organizational challenges—minimal effort, retention, low motivation, resistance to change, time-wasting, and more. Step-by-step instructions provide a strategy and process for creating financial value through performance improvements that add measurable value. For managers, human resource professionals and organizational consultants, this book redefines their work and provides the knowledge and methods to achieve much greater success with organizations.

Table of Contents

Special Note to Managers

Introduction

Chapter 1, The Industrial Roots of Performance Improvement

Chapter 6, New Perspective on Human Performance

Chapter 12, Instruments of Performance Improvement

Human Performance Consulting can be found at most major bookstores, or ordered online from Butterworth-Heinemann, Amazon,  Barnes & Noble, Borders, or other bookseller.