Our commitment to creating and sharing knowledge is exemplified by a continuous stream of published books, articles and other professional resources:

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Books
Human Performance Consulting: Transforming Human Potential into Productive Business Performance
By James S. Pepitone
Published by Butterworth-Heinemann, Ltd., London, UK – 2000
ISBN 0-87719-352-5 / $37.95

Motivating Employees
By Anne Bruce and James S. Pepitone
Published by McGraw-Hill, New York, NY – 1999
ISBN 0-07-071868-7 / $14.95

Future Training: A Roadmap for Restructuring the Training Function
By James S. Pepitone
Published by AddVantage Learning Press, Dallas, TX – 1995
ISBN 0-9635822-1-6 / $18.50

Articles, Papers, Presentations and Case Studies
"CRM Transforms Workforce Management"
Published in Contact Professional – July/August 2002

"A Case for Humaneering"
Published in IIE Solutions: The Magazine for Industrial Engineers and Managers - May 2002

"Introduction to Humaneering"
Here are the PowerPoint slides that supported Jim Pepitone’s presentation on humaneering technology to the November 2001 World Productivity Congress in Hong Kong.

"Blend of Sciences Will Maximize Productivity"
Published in Human Capital – September 2001

"Case Study: Verizon Wireless Messaging"
Published in Customer Interface – May 8, 2001

"Going Back to School on Employee Motivation"
Published in The Alcalde: The University of Texas Magazine – May 2000

"HR’s New Role: Creating Value"
Based on an interview with Jim Pepitone
Published in HRfocus, a newsletter from The American Management Association – January 2000

"Authentic Coaching: Getting the Best from Customer Service Providers"
Published as Chapter 12 in Customer Service Best Practices by HRD Press – March 1998

"Four Ways to Measure HR’s Value"
Published in HRfocus, a newsletter from The American Management Association – June 1997

"Professional Book Summary of Future Training"
Published by AddVantage Learning Press, copies of this 6-page executive summary are available for purchase.

"New Work for Corporate Training"
Published in Corporate University Review – November/December 1995

"Book Review of Future Training"
Written by William W. Lee, Ph.D., Training Manager for EDS
Published in Performance Improvement Quarterly 9(3) pp. 80-82. Reprinted with permission.

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