Management relies on managerial policies and systems to provide consistent guidance and constraints (i.e., controls) for all work executed by people. Though differences exist from organization to organization, managerial policies and systems can be grouped into three categories based on their purpose:

• Performance Policies and Systems directly support work design and typically include managerial policies and systems for (1) training and development, (2) supervision and coaching, and (3) quality assurance.
• Control Policies and Systems directly support the work environment and most often include managerial policies and systems for (1) leadership, (2) structure and staffing, and (3) planning and scheduling.
• Administration Policies and Systems directly support the worker and almost always include managerial policies and systems for (1) compensation, (2) performance management, and (3) employee satisfaction and retention.

It is very common for one or more of these managerial policies and systems to have the unintended effect of limiting work performance. Because managerial policies and systems are typically designed for organization-wide implementation, they then operate with machine-like insensitivity to the individual needs of specific operations, processes, roles, and people. Expressed concerns about diminished performance and productivity often go unreported or undetected, or if reported, go unheeded, all for the sake of maintaining a consistent interpretation and execution of the relevant policy.

The executives and support staff who design managerial policies and systems often exhibit greater allegiance to their policies than to the firm’s performance. Therefore, an assessment of the performance impact of managerial policies usually reveals that unnecessary limits are inhibiting the productive functioning of the organization. When these limits are recognized by operations management, policy adjustments can be made . . . typically producing an immediate improvement in productivity.

pepitoneworldwide has an advanced capability to design and improve managerial policies and systems to provide required work-system support without creating unneeded or unintended limitations to performance.

What would it mean to you if your business actually solved its costly organizational problems? We can make it happen.

Contact pepitoneworldwide today at information@pepitone.com and tell us how we can support your work.

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