The future success of business operations will depend on the managers’ ability to work much more closely with the people in their organization.

This new challenge for managers calls for the support of a new kind of internal consultant. Working in a staff-support role within the structure of the organization, but with the explicit authority of the manager, these specialists will act on behalf of management to facilitate the application of the latest and most-effective methods for continuously improving organizational performance and productivity.

These internal consultants will serve as bridges to connect managers with workers and workers with managers, and will team with both managers and workers to effect improvements that will keep operations productive and competitive. Though managers will remain the driving force for all improvements, these internal consultants will be their agents working closely with the organization.

The work of these specialists will not simply be to organize the application of training, incentives, and motivation for the organization. Though still having their place in promoting organizational effectiveness, these methods are overused and much less effective with today’s knowledge and service workforce. Rather, their assignment will be to design and manage work systems so that high levels of performance are the natural result and not overly dependent on the efforts of individual performers.

The work of these internal consultants to management will include the redesign and maintenance of work processes and systems for achieving better quality, greater speed, lower cost, and maximum value creation. It will also include the design and implementation of more effective managerial systems, and of any other initiatives that will improve performance and productivity.

Why not external consultants for this work? In fact, managers do now rely on external consultants like pepitoneworldwide for this kind of support. But organizations of knowledge and service workers will require continuous support of this kind if their performance and productivity are to be maximized, and this constant need can be met just as effectively and at much lower cost if these resources are developed internally.

To help major companies develop this professional capability internally, we offer the first complete "apprenticeship program" for internal consultants ever provided by an external consulting firm. Starting with support for the selection of capable internal candidates for this development experience, we provide 6-, 12-, and 24-month versions of our turn-key program of graduate-level academic education and project-based action learning. Furthermore, the project work completed within the program provides a complete payback for all costs incurred.

What would it mean to you if you had the support of internal consultants to continuously focus on and improve the effectiveness and efficiency of your organization? We can make it happen.

Contact pepitoneworldwide today at information@pepitone.com and tell us how we can support your work.

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