For over 25 years, pepitoneworldwide has developed and applied science-based strategies for solving workforce problems, improving work performance, and optimizing the effectiveness, productivity and sustainability of business operations. Our client-centered approach to these challenges has resulted in numerous discoveries, insights, and innovations that over time we have refined into a reliable, if not predictable, methodology for this work.

Among our findings, we identified the critical importance of work design—the comprehensive set of decisions that define and ultimately determine who, when, where, and how people accomplish their assigned work. Industry emphasis on the redesign of processes and tasks throughout the past 15 to 20 years has resulted in companies overlooking the design of work at the intermediary level between process and task—the worker’s role or job. We have proven in hundreds of client assignments that role-level work design has a greater impact on worker effectiveness, productivity and satisfaction than any other factors.

For most companies, work roles are not designed. These companies rely instead on loosely written job descriptions, limited training, supervisory direction, and the good intentions of workers. And the work apparently still gets done, but with undetermined inefficiencies, unnecessary problems, and lost opportunities. We have found that poor work design is at the root of a surprising number of today’s workforce problems (e.g., low productivity, dissatisfaction, disengagement, cynicism, absenteeism, and turnover.

To address this challenge and turn it into an opportunity for management, pepitoneworldwide has developed a transferable work design methodology, High-Definition Work Design^SM, to guide management in the development of high-productivity work designs. High-Definition Work Design^SM is based on a “whole-system” approach—incorporating both the technology and human sides of work, and relating the role to the company’s greater mission, strategy and process that it serves.

High-Definition Work Design^SM will give management greater control, while providing workers with what they need to do their best work. With High-Definition Work Design^SM, management will gain the ability to pinpoint the true source and nature of human-performance problems and new methods for intervening quickly and surely to return performance to its maximum potential.

High-Definition Work Design^SM can be implemented quickly and easily by HR or operations staff professionals trained in the methodology.

Contact pepitoneworldwide today at information@pepitone.com and tell us how we can support your work.

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