For more than 25 years pepitoneworldwide pioneered science-based strategies for optimizing work design and translating this deep knowledge into custom workforce management solutions.

Industry emphasis on the redesign of processes and tasks overshadowed the equal importance of role-level work design. Our research revealed that work design is the key to fully engaging employees and maximizing their productivity.

pepitoneworldwide provided work design leadership, consulting and implementation support to companies that wanted to solve workforce problems, boost operating performance or fully achieve operational excellence. Our humaneering technology based High-Definition Work Design methodology enabled us to transfer this capability to companies so they could design work that had significantly greater effectiveness, productivity and sustainability.

What it meant was businesses could . . .

• Surpass industry benchmarks for operational efficiency and productivity?
• Improve organizational productivity by 30 percent or more?
• Increase dramatically the value your people create with customers?
• Solve costly organizational problems?
• Create an organizational competitive advantage?
• Realize greater returns on process reengineering, knowledge management, service automation, CRM and other IT investments?

Many of the world's major companies looked to pepitoneworldwide for assistance in improving the performance of their workers in large-scale logistics, service and knowledge-work operations . . . including the outsourcing operations of major consulting firms.

Applications dramatically improved include business functions for which people are the principal creators of value, such as call centers for service and sales, field sales, claims processing, direct service delivery, patient care and guest services, plus all kinds of creative, analytical and technology-based professional work.

Consulting initiatives by pepitoneworldwide delivered new efficiencies and competitive advantage to these operations-usually beginning with a quick 20 to 40 percent improvement in productivity. Payback was measured in weeks, and investment returns routinely exceed several hundred percent.

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